SOLiDPRO Engineering Support Pvt. Ltd. ("SOLiDPRO" or "We/us"), are registered in India and have our registered office at 1st & 4th Floor, "SAI KRUPA", No. 30A, (South Phase), Thiru-ViKa Industrial Estate, Guindy, Chennai – 600 032 and operator of solidpro-es.com("Website"), SOLiDPRO Sustain and SOLiDPRO Energy (as "Software") SOLiDPRO Al system ("Al System") and are responsible for processing of personal data collected from users on these web sites and applications.
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and products. This policy applies to all products and services built and maintained by our company.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Data in accordance with our website, software and applications.
When ordering or registering on our website, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
SOLiDPRO products (Website, Softwares, Apps, Al Systems) allows you to input, upload and store in the SOLiDPRO Platform ("SOLiDPRO") any business data that you choose - for example, kWh of energy consumed, purchased, amount of waste generated, kilometers travelled as well as custom emission factors or information about your company's carbon offset project preferences. Data can be in any text, document or image format. We refer to this data as "Content".
We also receive the following types of information below and we collect only what we need. Here's what that means in practice:
1. Identifying Information & Access When registering for our services, we ask for identifying information such as your name, position, department, email address, phone number if you want to get SMS notifications and your company name so you can set up your new account and we can send you invoices, updates or other essential information. We'll never sell your info to third parties, and we won't use your name or company in marketing statements without your permission.
2. Web Analytics Data When you browse our marketing pages, software or applications, your browser automatically shares certain information, such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, the time the page takes to load, and which website referred you for statistical purposes such as conversion rates and to test new designs. We sometimes track specific link clicks to help inform design decisions. This web analytics data is tied to your IP address and user account if applicable and if you are signed into our Services. We use third-party web analytics software such as Google Analytics and Matomo.
3. Cookies Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. To learn more about cookies, including how to see which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org
4. Voluntary participation in surveys & conversations When you write to SOLiDPRO with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to refer to if you reach out in the future. We also store any information you volunteer, such as surveys. Sometimes when we carry out customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
5. Interaction Data At SOLiDPRO, our goal is to assist users with information and answers related to sustainability and environmental topics. We use Al systems to achieve this goal. However, it's essential to note that while our Al can provide insights, it does not possess the expertise of a human professional and should not be regarded as a replacement for professional advice. We collect data, including your chat interactions and usage data, when you engage with our Al system. This data collection allows us to provide tailored insights and recommendations based on your queries.
6. Information We Do Not Collect We do not collect any data that contains sensitive personal data that is relative to identifiable persons such as: age, race, gender, religion, ideology, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities, the commission of criminal offences or proceedings and associated penalties or fines. You are given the option to add a picture to your user profile. This could be a picture of you or something else that you choose to represent you. We do not extract any information from profile pictures; they are solely for your own use.
By default, we do not access your information. The only times we will ever access or process your information are:
We treat your personal data confidentially in accordance with the applicable legislation. Unless stated otherwise, your personal data will not be provided to third parties. In particular, we may disclose certain information as follows:
At SOLiDPRO, we apply the same data rights to all customers, regardless of their location under Data Principal Rights under the DPDP Act, 2023. SOLiDPRO recognises all of the rights granted in these regulations, except as limited by applicable law. These rights include:
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
We limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
All your interactions and data shared with our Al system are protected using robust encryption and security measures. This ensures your data remains confidential and safe from potential threats.
Once canceled, your personal data is no longer accessible to anyone, but the data related to energy and sustainability operations of your organization such as facility information, geography, utility bills remain available in SOLiDPRO's databases. On canceling our services, any data derived from your interactions with our Al system will be handled according to our standard data retention and deletion protocols.
We do not directly transfer any of your personal data outside the European Economic Area (EEA). However, some of our data processors may do so and this section explains the impact of these international transfers and how your information is protected.
Many of our data processors operate "cloud-based systems", which means the information is held in information data centres in different locations.
All the cloud-based systems we use reserve the right to hold copies of your personal information outside the EEA. Please note that the reason companies may choose to do this is to hold back-up copies, so they can guarantee recovery.
In each case our processors and/or we employ one or more of the following means that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of abuse:
Please contact us at contact@solidpro-es.com if you want further information on the specific mechanisms used by our data processors when transferring your personal data out of the EEA.
Although significant changes are rare, this policy may be amended as new features, technology, or legal requirements arise, so please check back from time to time. We will notify you if we make a significant change and, where required, seek your consent.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information?
Please get in touch by emailing us at contact@solidpro-es.com. We'll be happy to answer any questions.